FAQs

Q: Do you ship to my country and how much does it cost? A: We offer Free Shipping Worldwide! No matter where you are located, we will bring the summer vibes right to your doorstep at absolutely zero extra cost.
Q: How long does shipping take? A: We work hard to process and deliver your order as quickly as possible! Order processing usually takes 1–3 business days. Once shipped, delivery typically takes 7–12 business days depending on your country and location.
Q: Can I track my order? A: Absolutely. As soon as your order is dispatched, you will receive a confirmation email containing a tracking number. You can easily click the link provided or enter the code on our "Track Your Order" page to follow your shipment's journey in real-time.

Q: What is your return policy? A: Your peace of mind is our top priority. If you are not completely in love with your experience, we offer a flexible 30-day return window from the date of delivery. To be eligible for a return, the product must be unused, in its original condition, and in its original packaging.
Q: What should I do if my product arrives defective? A: While this is highly unusual, if your float experiences any manufacturing or motor issues upon arrival, please reach out to our customer support team immediately with a short video or photo of the problem. We will quickly arrange a brand-new replacement for you at absolutely no extra cost.

Q: Does the motor come with a warranty? A: Yes! Every Float Buddiez motor system is backed by a 1-Year Limited Warranty against any technical or manufacturer defects, allowing you to cruise through the summer with total confidence.
Q: Can I leave the float out in the sun permanently? A: While our floats are crafted from premium, UV-protected materials, prolonged exposure to intense sunlight can shorten their lifespan. We highly recommend rinsing your float with fresh water, drying it, and storing it in a cool, dry place out of direct sunlight after each use to preserve its premium look and performance.

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